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Whispet is a private pet diary that combines a photo timeline with health management. You can capture daily photos of your pet, track medical records (medications, vaccinations, allergies, nutrition, vet visits, documents), and keep everything organized in one place.

Whispet is available on iPhone and iPad (requires iOS / iPadOS 18 or later). You can download it from the App Store.

On Macs with Apple Silicon (M1, M2, M3 and newer) you can run Whispet as an iPad app — download it from the Mac App Store under "iPhone & iPad Apps" (visible after clicking the sidebar entry). Functionality is identical to the iPad version, though the interface is touch-optimized rather than cursor-optimized.

After launching the app, tap the option to add a new pet. Fill in your pet's name, species, breed / variety, date of birth, and optionally add a photo. You can edit these details at any time from the pet's profile.

On the main timeline screen, tap the camera button. You can take a new photo or select one from your photo library. Each photo is saved to your pet's timeline for the current day — or, when the photo carries an EXIF date (e.g. an import from your photo history), the date it was taken.

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The demo pet is an onboarding feature — a sample dog (Milo) or cat (Luna) you can generate with a single tap on the Home screen (when you don't have any pet yet) or in Settings → "Generate demo dog / cat". The demo shows you how all Whispet features work (photo timeline, medical records, reminders, event journals) without needing to enter data for a real animal.

The demo is purely synthetic sample data — all information (name, breed / variety, vaccination records, medications, photos) is generated by the App. It is NOT data of any real animal. The demo does NOT sync with iCloud or any of your other devices — it lives only locally on this particular iPhone.

The demo is intentionally read-only — you can browse the profile, open medical cards and the gallery, but you cannot edit the name, add your own vaccinations, or delete the sample photos. Reasons:

1. We preserve educational consistency. The demo demonstrates the full range of features in a predictable form — if you could edit it, other people using the App would see modified versions that no longer showcase all features.
2. The demo is NOT your data. If you added your own medical data to the demo, it would be easy to confuse it with a real animal's data. The demo is intentionally "closed" as a sandbox.
3. GDPR Art. 5(1)(d) compliance — principle of data accuracy. An animal's medical data (vaccinations, medications, dosages) must be reliable. An editable demo with synthetic fixtures would create the risk of mixing them up with real data.

Below the demo's name you'll see the label "Demo pet — sample data, AI-generated photos" — a visual reminder that you are viewing a showcase, not a real profile.

All demo photos (Milo, Luna) are synthetically generated by artificial intelligence. They are not photographs of real animals, nor pictures of any specific dog or cat. They are visualizations created by generative AI models to show you how Whispet displays the gallery and timeline.

Each demo photo has a visible "AI" badge in the top-right corner of the thumbnail in the gallery and in the full-screen viewer. Below the demo's name you also see the label "Demo pet — sample data, AI-generated photos". Both labels are mandatory per:

• EU Artificial Intelligence Act (Regulation (EU) 2024/1689, Art. 50) — transparent labeling requirement for AI-generated content (entry into application 2026-08-02).
• Apple App Store Review Guidelines 4.2.3 — "clear and prominent disclosure" requirement for synthetic content.

When you add your own photos (from camera / iCloud gallery), they will be displayed without this label — the label applies only to the built-in synthetic demo images.

The demo is automatically and immediately deleted from the device — with no warning, no confirmation, no undo window. Together with the demo, all related sample data disappears: gallery photos, timeline entries, fictional medical records, event journals, reminders.

Why no warning? Adding the first real pet is an unambiguous signal that you've completed the tutorial and are transitioning to actually using the App. A "Demo will be deleted — continue?" prompt would be unnecessary friction — before adding a new pet the App displays a hint under the "Add pet" button noting that the demo will be replaced.

The demo can be re-generated at any time — you just need to be in the "zero real pets" state in the App (delete all your own pets, including archived ones, or perform a full account wipe in Settings → Manage Account).

Three paths:

1. Manually: on the Home screen (Dashboard) you'll see an informational banner with a "Delete demo pet" button. Tap and confirm — the demo is immediately deleted together with all sample documentation and photos.
2. Automatically — adding a real pet: if you add your first real pet from the Dashboard / Pet list (the "Add pet" form), the demo is automatically deleted when you save the new pet. No additional confirmation is shown — the App assumes that returning to real data means you no longer need the tutorial.
3. Automatically — a shared pet: if you accept an invitation to Shared Care of someone else's pet, the demo is also automatically deleted (receiving access to a real pet ends the onboarding phase).

The demo has no 24-hour undo window (unlike real pets) — deletion is immediate and irreversible. You can however generate a new demo at any time (provided you have no pets at all).

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Free plan includes:

• 1 pet, up to 5 photos per day
• Photo timeline, gallery, and Moments (documented-days counter)
• Photo reminders
• Basic medical data — you can add and edit: medications, vaccinations, dewormings, allergies, nutrition, vet visits, documents
• Medical reminders (medications, vaccinations, dewormings, vet visits) — available for free (weight tracking and event journal entries remain Premium features)
• Upcoming medical events overview
• Event journal templates (browsing only — no entries)
• QR Pet Card (compact card with QR code containing key pet data)
• Sharing a profile (PDF + QR Card) or just a photo from the timeline / gallery via the iOS system share sheet
• PDF/XLSX export (basic — profile + medical records)
• Medical onboarding (optional guided setup for vaccinations, medications, and vet visits after adding your first pet)
• iCloud sync (private database via Apple CloudKit) across your devices
• Shared Care — participation (you can accept an invite from a Premium owner; no limit on how many shared pets you can receive) and editing your own signature (the name visible to people with access). Sharing your own pets and adding people to the "People with access" list requires Premium.

Plan limits apply to your own pets. As a Shared Care participant you see the data shared with you (including weight) in read-only mode and can export it — regardless of your plan.

Premium plan adds (current pricing is shown in the App Store before purchase):

• Up to 20 pets and unlimited photos per day
• Weight tracking with charts
• Full event journal entries (customizable health diaries)
• Full PDF/XLSX export (incl. weight history) and event journal export
• Smart Photo Import — bulk import from iOS Photos with automatic animal detection (Apple Vision, on-device)
• Shared Care — sharing pets with other people (up to 10 unique people per Owner in total across all pets)
• Sharing Moments (Share Cards) — create personalized cards with photo, emoji, color, and text (Whispet watermark optional)

You can subscribe to Premium directly in the app. Go to Settings and tap on the Premium section. The purchase is processed through your Apple ID via the App Store.

Subscriptions are managed through your Apple ID. To cancel:

1. Open Settings on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Find Whispet and tap Cancel Subscription.

Cancellation takes effect at the end of the current billing period. You will retain Premium features until then.

If you reinstalled the app or switched devices, you can restore your Premium subscription. In the app, go to Settings and tap Restore Purchases. Make sure you are signed in with the same Apple ID that was used for the original purchase.

Your Premium subscription stays active — Apple manages subscriptions independently of app data. Deleting all your Whispet data (Settings → Your account → Delete all my data) removes your pets, photos, medical history and settings from your private iCloud database, but does not cancel the subscription in the App Store.

Why? The subscription is tied to your Apple ID, not to the data inside Whispet. For the same reason, when you restore purchases on a new device (or after uninstalling and reinstalling) Premium still works even though the app data is gone.

If you want to cancel Premium in the same session:

1. In Whispet, open Settings → Your account.
2. Tap Manage Premium subscription (the button next to the data deletion).
3. The Apple sheet opens — choose Whispet → Cancel Subscription.
4. Return to Whispet and finish the data deletion via Delete all my data.

Or the other way around: delete your data first, then cancel the subscription in iOS Settings → [Your name] → Subscriptions → Whispet → Cancel Subscription. The order doesn't change the outcome: data is removed from iCloud, and access to Premium features ends at the end of the current billing period.

Uninstalling the app does not cancel the subscription either. The only way to cancel is via Apple's panel — Whispet has no API to do it on your behalf (Apple designed it this way intentionally so you always control your money).

Important — order matters: the "Manage Premium subscription" button inside Whispet only works before you tap "Delete all my data". After the wipe completes, the app shows a restart screen and you cannot reach Settings again in that session. If you forgot to cancel Premium beforehand, do it in iOS Settings → [Your name] → Subscriptions → Whispet → Cancel Subscription.

Yes. If someone in your Apple Family Sharing group buys a Whispet Premium subscription, and Whispet has subscription sharing enabled within Family Sharing, Premium is automatically shared with all group members (up to 5 additional people).

How it works in the app:

• In Settings → Subscription you'll see a "Premium via Family Sharing" badge instead of the standard "Premium"
• You can use all Premium features normally
• You cannot cancel the subscription — only the Apple Family Sharing organizer can (via App Store)
• Leaving the Apple Family Sharing group means losing Premium access

Note about the trial: Apple Family Sharing does NOT share the trial period — family members receive Premium only after the first billing period is paid by the organizer.

Terminology note: "Apple Family Sharing" (sharing an Apple subscription with family) is a different feature from Whispet's "Shared Care" (sharing pets with specific people). Shared Care works independently of Apple Family Sharing membership.

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The timeline organises your pet's photos into daily entries — one entry per day. Each entry can contain multiple photos. If you add 3 photos on the same day, they will all appear in a single entry.

The timeline offers three views:

• Cards — large cards with photos and dates
• Compact list — more entries visible on screen
• Photo grid — thumbnails in a grid layout

Photo limit: On the Free plan you can add up to 5 photos per day in total (across all pets — your own and shared). The Premium plan has no limit.

"Moments" is a section on the app's home screen that shows how many days with your pets you have already documented, and rewards each threshold with a badge. Along the way it brings back older photos from your archive — the thumbnails next to the counter change once a day.

Every day on which you add at least one photo counts — no matter how many photos you add or how many pets they involve. Fifty photos in one day is still one day. The counter is shared across all your pets, and a day runs according to your device's local time.

No. "Moments" is not a "streak" you must not break. The counter never resets — after a break it simply continues from the same number. You do not lose any badge you have already earned.

There are ten badges, earned at successive thresholds of documented days — from your very first day all the way to three years of shared moments. Each has its own name and illustration. We do not show the whole list up front: in the app you see the badges you have already earned plus the single next one, while the rest wait to be discovered. You will find the overview under the "ⓘ" icon on the Moments tile.

That is intended. The first photo immediately earns the first badge, so the bar shows a full fill — a real win, not a glitch. Once a badge is earned the bar starts filling towards the next one and will be full again on the day you earn it. The name above the bar is always your most recently earned badge, and the large number on the right tells you how many days remain until the next one.

They are photos from your own archive — the app reaches for older shots (usually more than a month old) to bring back past moments. The set changes once a day, and how many appear depends on the size of your gallery (one to three). We show only photos of your own pets — photos of pets shared with you by someone else never appear here.

If you would rather not see older photos, turn the whole section off: Settings → Preferences → "Moments section". Your counter and badges stay untouched — when you turn it back on, everything is where you left it.

No. "Moments", the badges and the thumbnails work exactly the same on the Free and Premium plans.

No. Counting the days and choosing the thumbnails happen entirely on your device. Whispet has no servers storing your data — your photos and history stay on your device and in your private iCloud database.

A pet avatar is the small round photo visible in navigation, the carousel, and on cards:

1. On the pet profile screen, tap the large photo (or placeholder) at the top
2. Choose source: Camera or Gallery
3. After selecting, crop the photo to a circle (square crop → circle mask rendered automatically)
4. Confirm — the avatar is saved locally and synced via iCloud

You can change the avatar at any time. The feature is available in both plans (Free and Premium).

In Shared Care, the pet's avatar is read-only for people with access — only the Owner can change it. After a change, the avatar syncs to all people with access within seconds.

Photos from the iOS library often have a capture date in metadata (EXIF DateTimeOriginal) — e.g. you add today a photo taken a month ago:

• Whispet automatically reads the EXIF date and assigns the photo to the day it was taken, not the day it was added
• On the timeline, the photo appears in the entry for that day (or creates a new entry if none exists)
• For photos without EXIF (e.g. screenshots, photos after editing) the add date is used
• You can manually change the date of a photo in the metadata edit view (before save or in an existing entry)

Impact on Moments: The Moments counter counts the days on which you added a photo to the app — not the days the photos come from. If you import a hundred year-old photos today, the counter grows by one day (today), while the photos themselves land on the timeline under their own dates. You lose nothing either way — the Moments counter never resets.

Photos attached to a medical record (e.g. a scan of a vaccination booklet, a photo of medication packaging) or to an event-journal entry are technically bound to that specific entry. When you delete the entry (vaccination, medication, vet visit, document, allergy, food, weight or journal entry), Whispet automatically deletes every photo attached to that entry — on all of your devices and on the devices of any people with whom you have shared the pet through Shared Care.

This works differently from deleting a photo from the pet's gallery: a gallery photo and a medical photo are two distinct things in the app. Deleting a vaccination removes the document photos attached to it but does not touch the pet's gallery — and vice versa.

What this means for you: if you want to keep a document photo after deleting the entry (e.g. for your own archive), export the entry to PDF before deleting it — Whispet generates a PDF with attached photos from each individual medical record or journal-entry screen.

The card creator works on both plans. Open a photo on the timeline or in the gallery, tap Share and choose: share the photo as a card (Sharing Moments) or just the photo (the clean file via the iOS system share sheet — Messages, Mail, Files, etc.).

The card creator has two modes:

• Photo of the Day — your photo with the pet's name, date, and an optional emoji
• Text — your photo with a custom caption (up to 150 characters) and an emoji

You can also set the card format (square, portrait, story, and more), the photo filter, the typeface and text alignment, decorative emoji (hearts, crowns, cakes, stars, and many more), and the darkening of the background behind the caption. The photo always fills the whole card — you can drag it with your finger to choose the visible crop.

The only difference between the plans is the watermark: on the Free plan the Whispet logo is always on the card, on Premium you can turn it off. You share the finished card via the system share sheet. The entire process happens locally — no data is sent to any server.

Whispet automatically detects animals in your photos using Apple Vision — the iOS built-in image analysis framework. The feature:

• Runs exclusively on your device (on-device) — no image data is sent to Apple or Whispet
• Recognises dogs and cats (Apple Vision on iOS 18+ supports only these two species)
• After detecting an animal, the app can automatically assign the photo to the right pet (if you have several and their species differ)
• Detection takes ~1 ms per 800×800 px photo — imperceptible to the user

If the app misidentifies or fails to recognise a pet, you can manually reassign the photo in the metadata edit view while adding.

Smart Photo Import is a Premium feature that allows bulk import from your iOS photo library with automatic animal recognition:

1. Settings → Subscription → verify you have an active Premium plan
2. From any screen, open photo add → choose "Import from library"
3. Pick a date range (e.g. "Last 30 days" or a custom range) — the app scans your iOS library
4. Apple Vision recognises animals in your photos and groups them per pet
5. You can approve or correct assignments before photos land on the timeline
6. Dates come from EXIF metadata (when the photo was taken), not the import day — so you can "backfill" your diary with photos from before installing Whispet

On the Free plan you pick photos from the gallery as usual — including several at once. There is no bulk library scan with AI recognition, and you can save up to 5 photos per day (the app skips the excess and clearly tells you so).

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Whispet automatically synchronises your data (pet profiles, photos, medical records, journals, reminders) between your devices via a private iCloud database (Apple CloudKit). The data is stored exclusively in your iCloud account — Whispet has no access to it. To enable sync, make sure you are signed in with an Apple ID and have iCloud turned on in your iPhone settings.

With iCloud Advanced Data Protection enabled, sync is secured by end-to-end encryption — not even Apple has access to the content.

Your photos live in two places at once without duplication:

1. In your Apple Photos library — if the photo was added to Whispet from your gallery or taken with the Whispet camera (with "Save photos to gallery" enabled — default on). Apple iCloud Photo Library syncs these photos between your devices in full quality — that's Apple's own infrastructure, optimised for years.

2. Locally in the Whispet app — a working copy for fast access in the timeline, gallery and preview. Whispet also stores a small thumbnail (~50 KB) in your private iCloud database, so on another device of yours (iPad, second iPhone) the photo appears immediately in the pet's gallery — without waiting for the full version to download.

How this looks in practice: you add a photo of Luna on your iPhone → after a moment the same photo appears on your iPad (thumbnail). Tapping the thumbnail on the iPad opens the full version of the photo fetched in the background from your Apple Photos library — at the same quality as on the iPhone.

Conditions for full cross-device sync to work:

• ✅ Both devices signed into the same iCloud account
• ✅ iCloud Photo Library enabled in iOS Settings → [Your Apple ID] → iCloud → Photos
• ✅ Whispet has been granted access to Apple Photos (at first launch or in iOS Settings → Whispet → Photos)
• ✅ Saving photos to the Apple Photos library is always on in v1.0 (see the separate question "Are my photos safe if I uninstall Whispet?")

If any condition isn't met, on the second device you see a thumbnail, and tapping shows "Full photo only on source device" instead of the full version. That's normal; Whispet doesn't require anything extra, but to sync the full image between your devices without copying bytes through our servers, it uses the Apple iCloud Photo Library infrastructure that you control.

What does "without copying bytes through our servers" mean? Whispet stores only a technical pointer (~50 bytes) referencing the same photo in your Apple Photos library. The photo bytes themselves travel between devices via Apple iCloud — the App is designed in a zero-server architecture (CRE8EVE does not run its own servers for User data).

Whispet uses Apple iCloud Photos to sync full-resolution photos — this saves space on your iCloud account and preserves the original photo quality (Apple does not re-compress the image in transit).

How it works:

• Thumbnails appear immediately on every device you own (we sync these through Whispet's private iCloud database — they're very small, ~50 KB each).
• Full resolution syncs through Apple iCloud Photos — the standard Apple mechanism, the same one your Photos app uses. We do not control this process.

Typical timing:

• After adding a photo on iPhone and opening iPad at home on WiFi: 1–5 minutes before the photo appears in full resolution.
• If iPad was offline for several days: longer — Apple iCloud catches up in the background.
• On cellular data: usually longer than on WiFi (Apple prioritises WiFi for large transfers).

What you can do:

• If you see the thumbnail but not the full photo — wait 1–3 minutes and reopen.
• Check that iCloud Photos is enabled: iOS Settings → [Your name] → iCloud → Photos.
• Make sure you have active WiFi or a stable internet connection.
• The Apple Photos app needs to be able to finish syncing — sometimes it helps to open it briefly and scroll to the newest photos to "wake up" downloading.

Safety: The App does not send your photo bytes through CRE8EVE servers. Full photos are stored in your iCloud account (Apple Photos). Whispet only stores a technical pointer (~50 bytes) referencing the photo in your Apple Photos library.

Yes. All your data is stored locally on your device and — if you are signed in with your Apple ID — synchronised to your private iCloud database (Apple CloudKit). Whispet does not send your data to any external servers (no Firebase, Google Analytics, Crashlytics, etc.). Your photos and medical records remain private.

Apple Vision (intelligent pet photo detection — Smart Detection) runs exclusively on your device — no image data is sent to Apple.

If your question is about losing data rather than privacy, see "Are my photos safe if I uninstall Whispet?" below.

If you have iCloud synchronisation enabled (signed in with your Apple ID), simply sign in with the same Apple ID on your new device, install Whispet, and your data will sync automatically (usually within a few minutes, depending on the number of photos).

Yes — your photos survive uninstall. Starting with version 1.0, Whispet always saves a copy of every photo to your Apple Photos library (in a dedicated "Whispet" album). Apple Photos stores those photos independently of Whispet — uninstalling the app does not affect them.

What happens technically when you uninstall Whispet:

• Apple iOS deletes the app sandbox (Whispet's internal space holding its database, settings, and local working copies of photos)
• The "Whispet" album in Apple Photos remains untouched — it's a separate location in your photo library, controlled by you, independent of the app
• If you used Shared Care for your pets, your data zones in iCloud Whispet also remain (you can delete them inside the app before uninstalling via Settings → Account → Delete all data)

After reinstalling Whispet: if you are signed in with the same Apple ID, your photos come back automatically, together with their pet assignment — Whispet fetches them from your private iCloud database (full-size images download as you browse). The "Whispet" album in Apple Photos is a second, independent copy — it matters when iCloud is turned off or your iCloud data was deleted earlier. Photos from that album are brought back manually, using the system picker (when adding a photo to a pet), and in that case you choose the pet yourself.

Security: photos in the Apple Photos album are protected by the same mechanism as the rest of your Apple Photos library — Apple's end-to-end encryption (if you have Advanced Data Protection enabled in iOS Settings → Apple ID → iCloud) or standard iCloud encryption.

Deleting the Whispet app from your device does not remove your data from iCloud — it remains safely in your iCloud account. After reinstalling Whispet and signing in with the same Apple ID, your data will sync automatically from the cloud.

If you actually want to delete everything (not just uninstall the app), use the instructions below (Whispet → Settings → Your account → Delete all my data) before removing the app. Once your data has been fully deleted from iCloud, you can safely uninstall the app — no data will remain in your iCloud account.

We recommend exporting medical records to PDF from each pet's profile before the full data deletion — as a reference copy.

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Archiving a pet switches it to read-only mode. This can happen automatically when you downgrade from Premium to Free and have more pets than the Free plan allows (you choose which ones to archive), or you can do it manually from the pet list: touch and hold the pet's card and choose Archive. To archive several pets at once, use the Manage pets button (the archive-box and trash icons) above the list → Archive pets.

What you can still do with an archived pet:

• View the pet on your list — a moon-and-stars icon appears before its name, and the card is dimmed
• Browse all photos and gallery
• View the full profile and medical records

What you cannot do:

• Add new photos or timeline entries
• Edit medical records or weight
• Medical reminders will not work for archived pets

How to reactivate:
When you return to the Premium plan, you do not need to do anything manually — Whispet shows a sheet listing your archived pets, where you select which ones should be active again (the sheet can be skipped). Otherwise, to reactivate an archived pet: turn on Show archive (the Manage pets button above the list), open the pet's profile and use the Activate button in the section below its name. A faster shortcut: touch and hold the pet's card in the list and choose Restore. The condition: you need a free slot within your plan's pet limit. There is a 24-hour cooldown between archive status changes (Free plan only). Right after archiving or reactivating, you have a few seconds to undo the action.

Visibility settings:
On the pet list screen, you can choose whether archived pets are shown or hidden. This filter also applies to the pet carousel and galleries — so you can keep your active view clean while still having full access to archived pets when needed.

Whispet distinguishes between archiving (recommended) and permanent deletion:

• Archiving — the pet becomes inactive but you retain full access to its photos and medical history. You can reactivate it at any time. This is the recommended option.
• Permanent deletion — irreversibly deletes the pet along with all photos, timeline entries, medical records, and reminders. This action cannot be undone.

To permanently delete a pet, open the pet list and use the Manage pets button above the list → Delete pets, then select the pets to delete. A single archived pet can be deleted faster: touch and hold its card in the list and choose Delete (this option does not appear for an active pet — archive it first, or use the Manage pets → Delete pets flow described above). Before permanently deleting, we recommend exporting the pet's medical records to PDF from the pet's profile as a keepsake or reference copy.

The QR Pet Card is a compact, shareable card that contains a QR code with your pet's key information: name, breed / variety, microchip number, allergens, and current medications. You can optionally add your own contact details (name and phone number). The QR code is generated locally on your device. Owner contact details are embedded directly in the QR code and are never stored in the app's database. This feature is available in the Free plan.

On your pet's profile screen, tap the Share button. A bottom sheet will appear with two options:

• Full PDF report — generates a detailed PDF with your pet's profile and medical data
• QR Card — generates a compact card with a QR code containing key pet data

The QR Card is available in the Free plan. The PDF report is available in the Free plan (weight history in the report requires Premium).

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After adding your first pet, the app will offer an optional onboarding step where you can quickly set up a vaccination, a medication, and a vet visit. This is entirely optional — you can skip it and add medical data later from the pet's profile. This feature is available in the Free plan.

Go to your pet's profile and navigate to the Health section. From there you can add and manage medications, vaccinations, allergies, nutrition records, medical documents, and vet visits.

The Health section contains 8 tabs:

• Medications — active and archived medications with dosage and schedule
• Vaccinations — vaccination history with dates and reminders
• Dewormings — deworming records
• Vet visits — scheduled and historical appointments
• Allergies — allergens with type, severity, and symptoms
• Nutrition — food cards with ratings, ingredients, and allergy warnings
• Documents — scans of test results, prescriptions, and other documents
• Journals — customisable health event diaries

Each medical record can be archived (by swiping left) instead of deleted — data is preserved but hidden from the main view.

Weight tracking is a Premium feature. To use it:

1. Go to your pet's profile → Health section → Weight tab
2. Tap the add button and enter the weight with the measurement date
3. After a few entries, a chart will appear showing the weight trend over time

You can export the weight history as part of a PDF report. The chart helps spot trends and discuss them with your vet.

Whispet lets you maintain a list of veterinary clinics with contact details:

1. Go to the Clinics tab (available in the bottom navigation)
2. Tap the add button and fill in the details: name, address, phone, email, website
3. When creating a vet visit, you can select a clinic from the list — contact details will be accessible on the visit card

Event Journals are customizable health diaries that let you track specific conditions or patterns in your pet's life over time. Each journal is built from fields you define — or you can start from ready-made templates like Epilepsy or Digestion.

Available field types include: multi-select options, sliders (e.g. intensity 1–10), numeric values, yes/no toggles, and time pickers. You can also attach photos and notes to each entry.

How it helps:

• Track symptoms — record seizure details, digestive issues, or any recurring condition with precise data
• Spot patterns — review entries over time to notice triggers, trends, or improvements
• Share with your vet — export a PDF summary of journal entries to show your veterinarian during visits
• Monitor treatment — see how changing medications or diet affects your pet's condition

For example, with the Epilepsy journal you can log the time, duration, intensity, seizure type, medications taken, and recovery time for each episode — building a detailed health history that helps both you and your vet make better decisions.

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Medical reminders are available for free and help you stay on top of your pet's health schedule. You can set reminders for three types of events:

• Medications — daily, weekly, monthly, or one-time reminders for giving medication. You set the start and end date and the time of day.
• Vaccinations — reminders for upcoming vaccinations with a 2-stage notification system:
  1. Advance notice — a few days before the due date (you choose how many days in advance)
  2. On the day — a reminder on the scheduled date
• Vet visits — reminders for scheduled vet appointments, also with the same notification system

After the due date the app doesn't send an extra notification — overdue items still stay visible with an "overdue" marker in the pet's profile until you mark them done or archive them.

You create reminders manually in the Medical Reminders section of your pet's profile. Once set, the app schedules native iOS notifications automatically — so you'll be notified even when the app is closed.

Photo reminders are an optional iOS notification about adding a photo of your pet — a gentle nudge if you want to document regularly:

1. Settings → Photo reminders → toggle on
2. Pick a time of day for the reminder (default 8 PM)
3. Whispet schedules a native iOS notification — it appears each day at the chosen time, unless you already added a photo that day (smart dedup)

The feature is free and works offline — notifications are scheduled locally on your iPhone.

The Upcoming events section on the pet profile shows a list of future medical milestones:

• Vaccinations with a planned date
• Vet visit appointments
• Medications expiring soon (end of treatment date)
• Journal entries dated in the future

The data is calculated locally from existing medical records — it's not a separate entry type. Items are sorted chronologically, nearest first. Tap any item to jump to the full record.

The Upcoming events section is available in all plans, including Free — you can see both the overview of upcoming dates and the individual records in their respective tabs (Vaccinations, Vet visits, etc.).

To receive photo reminders or medical reminders, iOS must have notifications enabled for the Whispet app:

1. Open the iOS Settings app
2. Scroll to Whispet and tap it
3. Tap Notifications
4. Enable "Allow Notifications"
5. Optionally configure: sound, badges, banners, lock screen

In the Whispet app you can also enable "Time Sensitive" notifications for medical reminders — they show up even during Focus mode.

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Shared Care (a Premium feature on the Owner's side) lets you share a pet profile with other iCloud users — family members, close ones, or temporary caregivers. The feature uses Apple CloudKit Sharing exclusively — no data passes through Whispet servers.

Note: Shared Care in Whispet is an independent feature and does NOT require membership in the Apple iCloud Family Sharing group — these are two different services.

How to share a pet:

1. Open Settings → Shared Care (or the pet profile → Shared Care section).
2. In the "Pets" section, tap the share icon next to the pet → "Share via iMessage". Send the generated link to a person with an iCloud account.
3. The person opens the link and joins — after they accept, they automatically appear in the "People with access" list, with no need to enter their details up front. (Limit: 10 unique people per Owner in total across all pets.)
4. Every share starts in "Photos only" mode (privacy by design — see the separate FAQ below: "How do I grant full access to a pet for someone I invite?"). Full access is granted after the person accepts.

"+ Add person": the "+ Add person" button adds someone to your people-with-access list by iCloud email or phone number (e.g. to add them in advance). Adding to the list alone does not yet share a pet — access to a specific pet is granted by sharing it via the link (step 2).

Sharing modes:

• Photos only (default, applied to every invitation) — the person sees only the pet's photos; without an explicit switch to "Full access" they never gain access to medical data
• Full access — the person sees photos + medical data (read-only mode). Granted after acceptance, separately per pet

What a person with access can and cannot do:

• ✅ Sees the pet's profile and photos (always) and medical data (when "full access" mode is selected)
• ✅ Can add their own photos to the shared pet
• ❌ Cannot delete any photos — not even ones they added themselves. Photo deletion is reserved for the Owner only — this protects the pet's history from accidental deletion by people with access
• ❌ Cannot edit the profile, avatar, medical data, or delete the profile

Revoking access — three paths:

In Settings → Shared Care you have three independent ways to revoke access, tailored to different situations:

1. Per pet per person — in the person's card ("People with access" section → tap person), tap the trash icon next to a specific pet. Only that one pet disappears for that person. Your other pets shared with them remain. The person stays on your people-with-access list — you can re-share that pet with them later without re-typing their email.
2. Per person — all pets ("Remove person" on the person's card) — revokes that person's access to all of your pets you previously shared with them, and removes them from your people-with-access list.
3. Per pet — all people ("Pet sharing" section → toggle the "Share" switch OFF next to a pet) — stops sharing that one pet with everyone at once. The people-with-access list stays unchanged.

In all three paths the action is immediate on your device. On the other person's device the update may take up to 15 minutes — see the separate FAQ below ("I revoked access but the other person still sees the pet…").

• The person with access can also leave the share themselves at any time, from their side.
• At the moment of access loss, the person is offered the option to export their own photos (only those they added) to the iOS system gallery before they are removed from the app.

What happens if I lose my Premium subscription?

• If your Premium subscription expires or is cancelled, pet sharing is immediately disabled for all your pets — people with access lose access immediately.
• Apple offers a Billing Grace Period option (up to 28 days) that protects against accidental payment errors (e.g. expired card). During this period the subscription remains active and sharing continues normally. Note: this option applies only to failed payments, NOT to voluntary cancellation (for deliberate cancellation, sharing is disabled immediately at the end of the paid period).
• People with access are not informed in advance of the upcoming loss of access.
• Your photos and entries remain safe — after Premium is restored, you can re-invite people to each pet via Settings → Shared Care.

In short: the invitation goes out first in "Photos only" mode. "Full access" is granted after the person accepts the invitation.

Step by step:

1. Share the pet — in Settings → Shared Care, tap the share icon next to the pet → "Share via iMessage" → send the link. The share starts with "Photos only" access.
2. The person accepts the invitation in their Whispet app (on their iCloud side). On your side the person's status changes from "invited" to "active".
3. After acceptance — go back to Shared Care → tap person (Section A). Next to each pet you'll see a mode picker. Select "Full access" for the chosen pets. The change takes effect after a brief synchronization (usually a few seconds).

Tip: If a person hasn't accepted the invitation for a long time, you can cancel it in Section A ("Remove person" on the person's card) and re-send it to a different address.

This is known behavior of the Apple iCloud Sharing infrastructure.

After you revoke access (per pet per person, or "Remove person") the action is immediate on your side — the pet disappears from the person's card, and on Apple iCloud the participant's permissions are removed. The push notification about revocation may reach the other person's device with a delay of up to 15 minutes. During this window the other person may still see the pet in their "Shared with me" list inside their Whispet app.

What is instant and what is delayed (on Apple iCloud's side):

Does the other person have real access to your data during that window?

No. Apple iCloud disables permissions immediately on its side — if the other person tries to download new photos or fetch updated medical data, the request will be rejected. The "stale" view in their app cache is a visual lag in list refresh, not real access to new content. After the first sync attempt (typically when opening the app, or in the background within 15 minutes), the pet disappears from their view.

What you can do if you want a faster update on the other person's side:

• Ask the other person to manually refresh in their Whispet app (pull-to-refresh on the "Shared with me" screen, or close and reopen the app).
• If the other person no longer has access to their device (e.g. lost or stolen phone of a former co-caregiver), use Apple ID → Find My iPhone to remotely wipe the device — that will instantly remove all Whispet data from its local cache.

Whispet has no technical means to speed up Apple iCloud's revocation push — it's an Apple infrastructure constraint, not a limitation of our app.

After you revoke sharing, the person with access immediately loses access to all the pet's data in Whispet — regardless of the mode they had ("Photos only" or "Full access") and regardless of who entered the data.

What the person with access (BW — Close Collaborator) loses:

• ❌ All photos of the pet — including the photos they added themselves (e.g. their own photos from petsitting). This is because as the Owner you are the technical custodian of the pet's data zone in iCloud — every photo in that zone is under your control.
• ❌ The pet's medical data (vaccinations, medications, vet visits, weights, allergens) — if they had "Full access" mode
• ❌ Pet journal entries (if they had "Full access" mode)
• ❌ All reminders associated with this pet

What the person with access keeps:

• ✅ Photos they took themselves with the Whispet camera, in their own Apple Photos library — Whispet in version 1.0 automatically saves every camera photo to the "Whispet" album in the Apple Photos library of the person who took it (the forced-ON mechanism for photo loss protection — see the separate question "Are my photos safe if I uninstall Whispet?"). Apple Photos is a separate location from Whispet — revoking sharing has no effect on it. Note: this applies to photos taken with the Whispet camera; photos imported from the gallery were already in the Apple Photos library as originals.
• ✅ Data export — at the moment of access loss Whispet shows them a warning with the option to export their photos to the iOS Photos library before they are removed from the app. The export covers only the photos they added themselves.
• ✅ Pets you did not share with them — if the person has their own pets in Whispet (as Owner), they are entirely independent and not subject to this revocation.

What you (Owner — AW) keep:

• ✅ All pet data remains intact — the pet profile, photos (yours and those the person with access added), medical data, journal, reminders
• ✅ You can re-invite this person (or someone else) to this pet at any time

The person with access is not informed in advance of an upcoming access revocation — analogous to a Premium subscription expiry.

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Yes — use the microphone on the iOS system keyboard (the 🎤 symbol next to the space bar). It works in every Whispet text field: medical notes, photo descriptions, journal entries.

Whispet does not perform its own speech recognition and does not request access to the microphone. Keyboard dictation is an iOS system feature: you speak to the keyboard and the app receives only the finished text — it never has access to the audio. The rules for processing keyboard dictation are set by Apple (iOS Settings → General → Keyboard → Enable Dictation).

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In the pet's profile you will find an Export option that generates a PDF file (a readable summary of medical records, available on all plans) or a XLSX file (tabular data openable in Excel/Numbers). Files are generated locally on the device and shared via the system share sheet (Mail, Files, AirDrop).

The PDF export contains:

• Pet profile (name, breed / variety, date of birth, chip number)
• Complete medical records (vaccinations, medications, allergies, nutrition, vet visits, documents)
• Weight history (Premium)

Event journals are exported separately from within each journal (Premium).

XLSX export: the same data in tabular format, one row per record (weight history — Premium).

You can obtain a full, machine-readable copy of your data from your iCloud account (photos + all Whispet data synchronised with the private iCloud database) via Apple:

1. Visit privacy.apple.com and sign in with the same Apple ID
2. Select "Request a copy of your data"
3. Tick the iCloud Drive / CloudKit data category
4. Apple will prepare the archive (up to 7 days) and send you a download link

This is the official path for exercising the right to data portability (GDPR Art. 20) for data stored in Apple's infrastructure.

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Whispet uses your iCloud account (Apple ID) instead of its own login system — there are no Whispet servers, your data is stored in the private part of your iCloud account managed by Apple.

To delete all Whispet data:

1. Open the Whispet app
2. Go to Settings → Your account
3. Tap "Delete all my data" (red button with a trash icon)
4. In the confirmation dialog type the word DELETE in the text field and confirm — an additional safeguard against accidental account deletion

After a short moment (typically a few to several seconds) your data is permanently deleted from iCloud. This removes all your pets, photos, medical data, and journals — on this iPhone, on your other devices, and from your private iCloud database. People you share pets with via Shared Care will lose access. This action cannot be undone.

Additional confirmation by typing the word "DELETE". The app applies the same safeguard for deleting event journal definitions and medical documents — i.e. for data categories that are hardest to reconstruct after deletion (custom configuration, document scans, veterinary photos). Other medical records (vaccinations, medications, food, visits, weight, allergens) require only the standard dialog confirmation.

Your Premium subscription stays active (managed by Apple — you can cancel it anytime in the App Store).

Why does deletion happen in-app and not via iOS Settings?

The standard iOS path Settings → Apple ID → iCloud → Manage Account Storage → Whispet → Delete Data from iCloud manages iCloud Drive files and the containers of Apple's first-party apps (Notes, Photos, Reminders). It does not remove data from custom CloudKit containers used by third-party apps such as Whispet. The in-app button is therefore the only reliable, working path for deleting Whispet data.

If you want to delete data from another third-party app, check whether it offers a similar deletion option in its settings.

Alternative — request help or file a formal GDPR Article 17 request

Want help with the process? Email hello@whispet.app — we'll send detailed instructions, help if you run into issues, and if you need a formal confirmation of your request under GDPR Article 17 (audit trail), we'll register it in our compliance records. We respond within one month per GDPR Article 12(3).

Note: Whispet has no programmatic access to your private iCloud database — Apple deliberately designed CloudKit so that developers cannot read or modify a user's data. The physical deletion is performed by the app on your device (via the button above), under the authorisation of your iCloud account. We can guide you through the process step by step, but cannot perform the deletion for you remotely.

When you tap "Delete all my data", Whispet sends a deletion request to Apple iCloud. Apple's cloud needs time (typically 10–15 minutes) to fully process the deletion — this is Apple's "eventual consistency" mechanism, independent of Whispet.

If you launch the app earlier, synchronisation errors may occur — the cloud, still in the middle of deleting, may interpret new data as conflicts and automatically revert them.

After waiting 15 minutes, you can use Whispet normally — everything will work without sync errors. Your data is safe; this is simply a recommended pause for peace of mind.

If you delete your Whispet account on one device (e.g. iPhone) while the app is open on another device (e.g. iPad or a second iPhone using the same Apple ID), you'll see this message on the other device:

"Account deletion detected from another device"

with a request to close the app and wait 15 minutes before reopening it.

Why this delay?

Apple iCloud needs around fifteen minutes to fully sync the data deletion across devices. Opening the app earlier may cause sync errors (the app sees a partial state between "account deleted" and "account exists"). This is the same Apple "eventual consistency" mechanism described in the FAQ Why does the app ask me to wait 15 minutes after deleting my data? — here we simply detect it on a second device.

What should I do?

1. Close the Whispet app on every device (force-quit, or switching to another app is enough)
2. Wait roughly 15 minutes — that's the time Apple iCloud needs to fully process the deletion
3. Reopen the app — it will behave as if freshly installed, ready for you to add new pets

Safety: The App does not store your data on CRE8EVE servers (zero-server architecture). After account deletion your data is removed only from your iCloud.

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In Settings (gear icon) you will find:

• Theme — 12 gradient palettes (6 light + 6 dark) plus 3 special modes: OLED (pure black), HC Light, and HC Dark (high contrast modes compliant with WCAG AA).
• Language — Whispet supports 6 languages: Polish, English, German, Spanish, French, and Italian.
• Font size — 4 levels: small (×0.85), default (×1.0), large (×1.15), and extra large (×1.3). The change applies to the entire app.

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Try these steps:

1. Make sure you have the latest version of Whispet installed (check the App Store for updates).
2. Restart the app by closing it completely and opening it again.
3. Restart your device.
4. If the problem persists, contact us at hello@whispet.app with a description of the issue and your iOS version.

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