Terms of Service — Whispet

Version: 2.3  |  Effective date: 1 March 2026  |  Last updated: June 3, 2026

1. General provisions

1.1. These Terms of Service set out the rules for using the Whispet mobile application (hereinafter: the "App").

1.2. The owner and operator of the App is:

CRE8EVE Sp. z o.o.
Address: Tulipanowa 4, 72-003 Dobra, Poland
KRS (National Court Register): 0000912669 | NIP (Tax ID): 8513262229 | REGON: 389506637
E-mail: hello@whispet.app
(hereinafter: the "Service Provider")

1.3. Using the App constitutes acceptance of these Terms of Service and the Privacy Policy.

1.4. These Terms of Service are made available free of charge in a form that allows downloading, saving, and printing.

2. Definitions

• App — the Whispet mobile application available for iOS and macOS devices (Android version planned), enabling the keeping of a pet diary.
• Service Provider — the entity specified in section 1.2.
• User — a natural person who uses the App.
• Service — an electronic service provided by the Service Provider to the User through the App.
• Subscription — a paid plan providing access to extended App features.
• User Content — any data, photos, and information entered into the App by the User.

3. Type and scope of services

3.1. The App enables the User to:

a) Timeline — keep a chronological pet diary with photos and descriptions.

b) Photo Gallery — manage pet photos, including marking favourites, cropping, and sharing.

c) Medical Data — record vaccinations, medications (with administration schedules), allergies/allergens, nutrition (food, supplements), veterinary visits, medical documents, and monitor pet weight with charts.

d) Event Journals — create custom journals for tracking recurring health or behavioural events (e.g. epilepsy, digestion). The User defines the journal structure (field types: chips/tags, sliders, toggles, numeric fields, time pickers) and records entries with field values, notes, and optional photos. Pre-built journal templates are available. Data is stored locally on the device.

e) Reminders — notifications about upcoming vaccinations, medications, and other events (Premium).

f) PDF Export — generate PDF reports with medical data, weight, and vaccinations.

f2) QR Pet Card — generate a compact card with a QR code containing key pet data (name, breed, microchip number, allergens, medications, and optionally owner contact details). The QR code is generated entirely on the device; optional owner contact details (name and phone number) are embedded directly in the QR code and are never stored in the App.

f3) Share Profile — share the pet's profile via a Full PDF report or a QR Card using the system share sheet.

f4) Sharing Moments (Share Cards) — create personalised cards with pet photos, choosing a template (Photo of the Day, Event, Note), a decorative emoji, background colour, and custom text (up to 120 characters). The card is generated locally on the device as a PNG image and shared via the system share sheet. In the Free Plan, the card includes the Whispet watermark; in the Premium Plan, the watermark is optional. The User may also share the photo only without a card (Premium only).

f5) Medical Onboarding — an optional guided setup screen presented after adding the first pet, allowing the User to quickly add a vaccination, a medication, and a vet visit.

g) Medical Records Export — export of medical documentation and journal entries from the pet's profile to a PDF file (readable summary) or CSV file (Premium, tabular data). Files are generated locally on the device and shared via the system share sheet (Mail, Files, AirDrop). A full copy of iCloud-stored data (photos + all data) is available to the User via Apple — Settings → Apple ID → "Get a Copy of Your Data" or at privacy.apple.com.

h) Photo History Import (Premium) — batch import of photos from the device gallery using the native PhotosUI framework (iOS PhotoKit API). Photos are imported in chunks with resizing (1920x1920) and placed on the timeline at the correct date based on EXIF data or gallery metadata (asset.createDateTime). The import supports resume after app termination (save/resume) and iOS Background Task for additional processing time. Duplicate detection is based on sourceAssetId (PHAsset.localIdentifier). All operations are performed exclusively on the device.

i) Smart Pet Photo Detection (Premium) — the "Find Pet Photos" feature using Apple Vision framework to scan the device gallery to detect animal photos (cats, dogs, birds, etc.). Analysis is performed on 800x800 thumbnails exclusively on the device. Available filters: animal type, favourites. Automatically excludes screenshots, selfies, and panoramas. No data is transmitted to external servers. The "Import History" toggle with PRO badge is visible to Free plan users — tapping it displays the upsell screen.

j) EXIF Date Auto-Read (Free + Premium) — reading the EXIF DateTimeOriginal date from photo files to place photos on the timeline at the correct date (not just "today"). The User may manually correct the date using a date picker. EXIF reading is performed exclusively locally, without network access. Note: image_picker may strip EXIF data on some devices (best-effort).

3.2. The scope of available features depends on the selected subscription plan (see: section 5).

4. Technical requirements

4.1. Using the App requires:

• A device running iOS 18 or later, or macOS (Android version is planned)
• An Internet connection (optional — required for iCloud synchronisation and Shared Care updates; the App also works offline)
• Storage space on the device for data and photos

4.2. The App operates in offline-first mode — all data is stored locally on the User's device and the App is fully functional without an Internet connection. Optionally, the App synchronises data with the User's private iCloud database (Apple CloudKit) across their devices and — as part of the Shared Care feature — shares selected pet profiles with designated people via Apple CloudKit. Data is stored exclusively in the User's iCloud account and Apple infrastructure — the Service Provider has no access to the content. The App does not use Firebase, Google Analytics, or any other external analytics/advertising services.

4.3. The User is responsible for ensuring an appropriate device and Internet connection.

5. Subscription plans

5.1. Free Plan

5.2. Premium Plan

The current Premium plan price is displayed in the Apple App Store before purchase and may vary by country.

Advertisements: The Operator reserves the right to introduce advertisements in the Free version in the future. Users will be informed of any such changes through an update to these Terms of Service.

5.3. Plan changes

• The User may change their subscription plan at any time.
• When downgrading, excess pet profiles will be archived (not deleted) — the User retains access to the data but cannot add new entries to archived profiles.

5a. Shared Care feature (sharing a pet profile)

5a.1. The App allows a User holding an active Premium subscription (hereinafter the "Owner") to share selected pet profiles with other Users — family members, close ones, or temporary caregivers (hereinafter "Participants"). The feature is implemented exclusively through the Apple CloudKit sharing infrastructure. Each shared pet has its own isolated sharing area within the Owner's iCloud database. The Service Provider does NOT mediate the transfer of Shared Care data and has no access to the shared content.

5a.2. Premium subscription requirement (Owner): Activating the sharing of a pet requires an active Premium subscription on the Owner's side. A Participant may use the feature without a Premium subscription (the Free plan is sufficient to accept an invitation and access shared pets).

5a.3. Maximum number of Participants: Each Owner may share their pets with a maximum of 10 unique Participants in total. The same person with access to multiple pets counts as one Participant. The limit applies per Owner in total across all shared pets, regardless of their number.

5a.4. Sharing modes (per-participant): The Owner may select a sharing mode per participant:

• Photos only (default) — the Participant sees only the pet's photos. Without an explicit switch to "Full access" the Participant never gains access to medical data.
• Full access — the Participant sees all data: basic profile, photos, and medical data (vaccinations, medications, vet visits, allergens, nutrition, documents, event journal).

5a.5. Participant's rights: Regardless of the sharing mode, the Participant:

• may NOT edit the pet's profile or medical data (read-only mode),
• may NOT edit or delete the pet's avatar,
• MAY add their own photos to the shared pet,
• MAY NOT delete any photos — deletion of photos (including those added by the Participant themselves) is the exclusive prerogative of the Owner. This rule protects the pet's history from accidental or unintentional deletion by people with access,
• MAY at any time leave the share ("Leave").

5a.6. Owner's rights: The pet's Owner:

• retains full control over the pet's profile and medical data,
• MAY change the per-participant sharing mode at any time,
• MAY at any time stop sharing ("Stop sharing") or remove individual Participants,
• MAY delete any photos of the pet — including photos added by Participants.

5a.7. Owner's Premium loss: In the event of expiration, cancellation, or loss of the Owner's Premium subscription, sharing of the pets is immediately disabled (instant revokeAllShares) for all of the Owner's pets. Participants then lose access immediately to the shared pets. Participants are not informed in advance of the upcoming loss of access — this is a deliberate product decision preserving the privacy of the Owner's subscription status. Apple Billing Grace Period (3–28 days, configurable in App Store Connect) protects against accidental subscription loss due to a failed payment — during the grace period the subscription remains active server-side and Shared Care continues to function.

5a.8. Photo export upon loss of access: At the moment of access revocation, the Participant is offered the option to export their own photos (photos they themselves added to the shared pet) to the iOS system gallery before they are removed from the App. Photos of the Owner or other Participants are not available to the Participant after access is revoked.

5a.9. Technical implications of sharing: Data shared as part of Shared Care flows exclusively through the Apple CloudKit infrastructure. The Service Provider:

• does NOT mediate the transfer of Shared Care data,
• has NO access to the shared content,
• does NOT store the list of Participants on its own servers,
• does NOT use Shared Care data for any purpose other than enabling the feature to operate within the App.

5a.10. Relationship to Apple iCloud Family Sharing: Shared Care in Whispet is an independent feature implemented via the CloudKit Sharing API and does NOT require nor use membership in the Apple iCloud Family Sharing group. These are two different services — a Participant does not need to be a member of the Owner's Apple Family group. In the App's UI and internal project documentation the feature appears under the name "Shared Care".

Details concerning Apple CloudKit data processing are described in the Data Subprocessors List and the Privacy Policy.

6. Payments

6.1. Subscription payments are processed via:

• Apple App Store (for iOS/macOS devices) — Apple In-App Purchase

6.2. The Service Provider does not process the User's payment data (e.g. credit card number). All transactions are handled by Apple Inc.

6.3. Subscription prices include VAT. Actual prices may vary by country and are displayed in the Apple App Store before purchase.

6.4. Automatic renewal: The subscription renews automatically for the next billing period (month or year, depending on the selected plan), unless the User cancels the subscription at least 24 hours before the end of the current period.

6.5. Cancelling a subscription: To cancel a subscription, the User must:

• iOS/macOS: Settings > Apple ID > Subscriptions > Whispet > Cancel Subscription

6.6. Cancelling a subscription does not result in data loss. Data remains on the device, and after the subscription expires, the User returns to the Free Plan.

6.7. Refunds: Refunds are handled in accordance with the Apple App Store refund policy. To obtain a refund, the User should contact Apple directly.

7. Use without registration

7.1. The App does not require registration or the creation of a user account. Using the App does not require providing an email address, password, or any personal data.

7.2. All User data is stored locally on the device and — optionally — synchronised with the User's private iCloud database (Apple CloudKit). Synchronisation is performed solely within the User's iCloud account, not on the Service Provider's servers. The App does not use Firebase or any other external analytics services.

7.3. The User may delete all their data at any time (from the device and from the private iCloud database) using the "Delete all my data" feature available in Settings → Your account in the App. This feature removes all Whispet data zones from the User's private iCloud database and clears local data on the device. Uninstalling the App alone removes only local data — iCloud data persists until the in-app deletion feature is used, either before uninstalling or after reinstalling.

8. User obligations

8.1. The User undertakes to:

• use the App in accordance with its intended purpose,
• not take any actions that may disrupt the proper functioning of the App,
• not publish content that is unlawful, offensive, or infringes the rights of third parties,
• ensure the security of their device and access data.

8.2. The User bears sole responsibility for User Content entered into the App.

9. Service Provider's liability

9.1. The Service Provider makes every effort to ensure the App functions correctly and is available without interruption (best effort).

9.2. The Service Provider shall not be liable for:

• interruptions in App availability caused by factors beyond its control (force majeure, infrastructure failures, maintenance work),
• data loss caused by failure of the User's device, uninstalling the App, or lack of active iCloud synchronisation,
• content entered by the User,
• actions or omissions of third parties (Apple Inc.).

9.3. To the fullest extent permitted by applicable law, the Service Provider's liability is limited to the amount paid by the User for the subscription in the 12 months preceding the event.

9.4. Features using automatic image recognition (pet photo detection) are supplementary in nature. Suggestions generated by Apple Vision framework (on-device processing) may be inaccurate and should be verified by the User. This also applies to the "Find Pet Photos" feature, where animal type recognition (e.g., dog, cat) is approximate — classification errors may occur.

10. Medical data disclaimer

10.1. Medical data in the App does not constitute veterinary advice. The App is intended solely for recording and organising pet medical information. For pet health matters, the User should always consult a qualified veterinarian.

10.2. Reminders for vaccinations and medications are informational in nature and do not replace veterinary recommendations.

11. Intellectual property rights

11.1. The App, its source code, user interface, graphics, icons, and documentation are the property of the Service Provider and are protected under copyright law.

11.2. The User retains full rights to their User Content (photos, descriptions, pet data).

11.3. The User grants the Service Provider a non-exclusive licence to process User Content solely to the extent necessary for the provision of App services (e.g. generating thumbnails). User Content is not transmitted to external servers.

12. Complaints

12.1. The User has the right to submit a complaint regarding the functioning of the App.

12.2. Complaints may be submitted:

• by e-mail to: hello@whispet.app
• in writing to: CRE8EVE Sp. z o.o., Tulipanowa 4, 72-003 Dobra, Poland

12.3. A complaint should include:

• the User's contact details (name, e-mail address),
• a description of the issue,
• the expected resolution.

12.4. The Service Provider will process the complaint within 14 days of receipt and will notify the User of the outcome at the e-mail address provided.

13. Right of withdrawal

13.1. A User who is a consumer within the meaning of Art. 22¹ of the Polish Civil Code has the right to withdraw from a distance contract within 14 days of the conclusion of the contract, without giving a reason (in accordance with the Act of 30 May 2014 on Consumer Rights).

13.2. To exercise the right of withdrawal, the User should submit a withdrawal statement:

• by e-mail to: hello@whispet.app
• in writing to: CRE8EVE Sp. z o.o., Tulipanowa 4, 72-003 Dobra, Poland

13.3. For subscriptions purchased through the Apple App Store, the right of withdrawal is exercised in accordance with the Apple App Store terms.

13.4. The right of withdrawal does not apply if the User has consented to the commencement of the service before the expiry of the withdrawal period and has been informed of the loss of the right of withdrawal (Art. 38(13) of the Act on Consumer Rights).

14. Termination

14.1. The User may cease using the App at any time by:

• uninstalling the App from their device,
• cancelling the subscription (if active).

14.2. The Service Provider may terminate the agreement with the User with immediate effect in the event of:

• violation of these Terms of Service by the User,
• use of the App in a manner contrary to law,
• actions detrimental to the Service Provider or other Users.

14.3. Before termination, the Service Provider will request the User to cease the violations, setting a 7-day deadline, unless the nature of the violation makes it impossible to set such a deadline.

15. Out-of-court dispute resolution

15.1. A User who is a consumer has the option to use out-of-court complaint and redress mechanisms, including:

• through the ODR platform (Online Dispute Resolution): https://ec.europa.eu/consumers/odr
• through the municipal (district) consumer ombudsman
• through the Trade Inspection

16. Final provisions

16.1. These Terms of Service are governed by Polish law.

16.2. In matters not regulated by these Terms, the following shall apply:

• the Polish Civil Code,
• the Act of 18 July 2002 on the Provision of Electronic Services,
• the Act of 30 May 2014 on Consumer Rights,
• the GDPR (Regulation (EU) 2016/679).

16.3. The Service Provider reserves the right to amend these Terms. The User will be notified of changes via the App at least 14 days before they take effect.

16.4. In the event of discrepancies between language versions of these Terms, the Polish version shall prevail.

16.5. If any provision of these Terms is found to be invalid or ineffective, this shall not affect the validity of the remaining provisions.

16.6. These Terms of Service enter into force on 1 March 2026.

Document generated for Whispet app v1.1